Find answers to commonly asked questions here

YouPay Customer FAQ

Yes, YouPay is free for everyone – our Recipients (the shopper receiving the products) and Payers (the person who makes the payment).

Yes. We keep your name and address private from your Payer or Recipient.

A Recipient is the person who places the original order and will be receiving the items.

A Payer is the person who pays for the order. The Recipient sends the Payer a YouPay link to make a purchase.

Yes, YouPay links are fully encrypted.

Anyone who wants to pay for you.

YouPay offers the same payment methods the shop offers for regular payments with the most common being PayPal and credit card.

Yes, YouPay supports PayPal and other payment methods including Visa and Mastercard. YouPay uses the shop’s original payment methods to process the Payer’s payment.

No, we do not. YouPay connects your Payer to the existing payment methods in your chosen shop.

YouPay has no geogrpaghic limtations. You can use YouPay on any website in any country.

YouPay customers must be 18 years or older to be a Payer, however this does not stop a child (over the age of 13) from sending a YouPay link to a Payer (e.g. their parent). As an example, a child can populate their shopping cart, complete the checkout and send a YouPay link to their parent for approval and payment.

Individual age restrictions may apply on shops that offer YouPay.

Yes. A YouPay order acts like any other regular order meaning coupon codes can be applied.

Yes, if you are the Recipient the order is connected to your customer account at your chosen shop. This means you earn Reward and Loyalty points as you would with any other other.

YouPay is a well funded standalone Australian business lead by a team of industry experts including Matt Holme and Dan Brett, founders of one of Australia’s leading small business web design agencies, MyWork.

Seller FAQ

Step 1. Apply to become a YouPay Seller.

Step 2. Install the appropriate YouPay plugin. At present WooCommerce and OpenCart are supported. Shopify, Big Commerce and Magento plugins are in development.

YouPay is free when you offer PayPal. We make our money from a revenue share agreement we have in place with our partners at PayPal.

For example, if a YouPay order is paid for via PayPal you pay your regular PayPal fees. PayPal will pay us a percentage of those fees.

This fee free offer is strictly limited during our initial launch period.

Other payment options, such a credit card payments, are possible and incur a 2.9% + $0.25 fee per successful transaction.

Yes. When a Payer goes to pay for the order your regular payment methods are displayed. 

Once it is paid for by the Payer. At this point the original order made by the Recipient will be flagged as ready for processing. You then process that order like any regular order and ship it to the Recipient.

No, YouPay is free for your customers, that means both the Recipients and the Payers. 

Your payment time frames do not change. YouPay uses your existing payment gateways meaning you get paid the same way you always have.

No. Only successful, completed YouPay orders are charged for. When an order is successful you pay your regular payment provider fees. Part of these fees are automatically passed onto YouPay meaning you have no additional out of pocket expense.

Yes. YouPay has no geographic restrictions.

Yes, YouPay is built by one of Australia’s leading web development companies, MyWork. We will be happy to integreate YouPay into your shop for no cost. Please contact us for more information.

We have a dedicated Support section for Merchants who need assistance with installing and running YouPay on their online stores.

About YouPay

Like most great ideas, YouPay was the answer to a real world problem. Having offered to buy his partner a gift, our Founder realised it was impossible to pay for the order without having to generate the entire order himself. What he needed was a way for his partner to share just the payment step. 

Having the resources of the team at MyWork (one of Australia’s leading digital design agencies) available to build YouPay meant that getting YouPay to market was achievable in a very quick time-frame.

YouPay is built by the team at MyWork, one of Australia’s leading digital design companies. Having integrated literally thousands of payment gateways into various websites since 2009, we have the experience and knowledge to ensure YouPay is correctly installed in your shop.

YouPay is patent pending (Application Number 2020902167.)

Yes, we would love that. We need to get YouPay into as many shops as possible so you can start using it. This means we need more Sellers. Let your favourite shop know about YouPay by sending them a link to our website. If they sign up, we will even let you send us a YouPay link for an order up to $200 as a thank you.

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