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Find answers to commonly asked questions here

YouPay Customer FAQ

Yes, YouPay is free for everyone – our Recipients (the shopper receiving the products) and Payers (the person who makes the payment).

Yes. We keep your name and address private from your Payer or Recipient.

A Recipient is the person who places the original order and will be receiving the items.

A Payer is the person who pays for the order. The Recipient sends the Payer a YouPay link to make a purchase.

Yes, YouPay links are fully encrypted.

Anyone who wants to pay for you.

YouPay offers the same payment methods the shop offers for regular payments with the most common being PayPal and credit card.

Yes, YouPay supports PayPal and other payment methods including Visa and Mastercard. YouPay uses the shop’s original payment methods to process the Payer’s payment.

No, we do not. YouPay connects your Payer to the existing payment methods in your chosen shop.

YouPay has no geographic limtations. You can use YouPay on any website in any country.

YouPay customers must be 18 years or older to be a Payer, however this does not stop a child (over the age of 13) from sending a YouPay link to a Payer (e.g. their parent). As an example, a child can populate their shopping cart, complete the checkout and send a YouPay link to their parent for approval and payment.

Individual age restrictions may apply on shops that offer YouPay.

Yes. A YouPay order acts like any other regular order meaning coupon codes can be applied.

Yes, if you are the Recipient the order is connected to your customer account at your chosen shop. This means you earn Reward and Loyalty points as you would with any other shop.

YouPay is a well funded standalone Australian business lead by a team of industry experts including Matt Holme, Dan Brett and Llew Jury founders of two of Australia’s leading digital agencies.

Seller FAQ

Step 1. Sign Up to become a YouPay Seller.

Step 2. Install the appropriate YouPay plugin. At present WooCommerce and OpenCart are supported. Shopify, Big Commerce and Magento plugins are in development.

When a successful payment is made, we charge a onetime 2.99% + $0.25 AUD. This amount is retained by YouPay with the net proceeds automatically settling to your Australian bank account at the end of each business day.

For example, if a payer makes payment for a $100 order the break down would be:

$100 payment
– $3.24 fees (2.99% + $0.25c)
You get $96.76

Once it is paid for by the Payer. At this point the original order made by the Recipient will be flagged as ready for processing. You then process that order like any regular order and ship it to the Recipient.

No, YouPay is free for your customers, that means both the Recipients and the Payers. 

Your payment time frames do not change. YouPay uses your existing payment gateways meaning you get paid the same way you always have.

No. Only successful, completed YouPay orders are charged for. 

Yes. YouPay has no geographic restrictions.

Yes, we will be happy to integreate YouPay into your shop for no cost. Please contact us for more information.

We have a dedicated Support section for Merchants who need assistance with installing and running YouPay on their online stores.

About YouPay

Like most great ideas, YouPay was the answer to a real world problem. Wanting to buy his partner a gift but wanting her to choose what she wanted, our Founder realised it was impossible to pay for the order without having to generate the entire order himself. What he needed was a way for his partner to share just the payment step. 

Having the resources of the team at MyWork (one of Australia’s leading digital design agencies) available to build the initial prototype of YouPay meant that getting YouPay to market was achievable in a very quick time-frame.

YouPay is a well funded standalone Australian business lead by a team of industry experts including Matt Holme, Dan Brett and Llew Jury, founders of two of Australia’s leading digital agencies.

YouPay is patent pending (Application Number 2020902167.)

Yes, we would love that. We need to get YouPay into as many shops as possible so you can start using it. This means we need more Sellers. Let your favourite shop know about YouPay by sending them a link to our website. If they sign up, we will even let you send us a YouPay link for an order up to $200 as a thank you.

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